john_lamb   June 11, 2020 4:51pm

VAT is payable on assistive software downloads, while software supplied as part of hardware is zero-rated. Does this make sense?

SarahJayneDavies   December 15, 2020 4:59pm

Yes, but implementing it on our first Lime Assistive Technology Ltd website using Shopify (very Canada & USA focused) proved very difficult so I moved to Wordpress which has proven to be a very good move. For a low annual cost, I got a plugin that asks the relevant VAT Exemption questions of UK customers, storing the information in their account and multiplying VAT Exempt items (but not shipping) by 0.8. To say that I was happy is an understatement!!

We still have to charge VAT when supplying retailers.

Sarah Jayne Davies

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